Shipping Policy
At Merka, we are committed to providing reliable and timely shipping to ensure your orders arrive in perfect condition and as quickly as possible. Please review our shipping policy for details regarding order processing, handling, and delivery times.
1. Order Cut-off Time
- Cut-off Time: 10:00 AM (Pacific Standard Time – GMT-08:00, Los Angeles)
- Order Processing: Orders placed after 10:00 AM will be processed on the following business day.
Orders submitted before the cut-off time will be processed within the same business day, ensuring faster handling of your purchase. Orders placed after 10:00 AM (PST) will be processed the next business day to ensure efficiency and accuracy in the fulfillment process.
2. Handling Time
- Handling Time: 1 to 2 business days
- Fulfillment Days: Monday to Saturday
We make every effort to process and prepare your order for shipment promptly. Our standard handling time is 1 to 2 business days, ensuring that your order is packed with care and ready for shipment. Please note that business days refer to Monday through Saturday.
While we strive to ship your order as quickly as possible, handling time may vary depending on product availability and order volume.
3. Transit Time
- Transit Time (All Destinations): 3 to 5 business days
- Shipping Days: Monday to Saturday
Once your order has been dispatched, the transit time typically ranges from 3 to 5 business days, depending on the shipping carrier and your delivery address. The exact delivery time will depend on various factors such as the destination, shipping method chosen, and carrier performance. Please note that weekends and holidays are not considered business days by most shipping carriers.
While we provide estimates based on average shipping durations, delays may occur due to unforeseen circumstances like weather conditions, carrier delays, or high demand periods.
4. Total Delivery Time
- Estimated Total Delivery Time (All Destinations): 3 to 6 business days
The total delivery time combines both handling and transit time. Typically, your order will be delivered within 3 to 6 business days, depending on your location. If you need an exact delivery window, please reach out to our customer service team for further assistance.
Please keep in mind that total delivery time may vary during peak seasons or due to external factors affecting transit times.
5. Shipping Methods
We use a variety of reliable carriers to ensure your order reaches you in a timely manner. Available shipping options and delivery costs will be provided at checkout based on your delivery location.
Return and Refund Policy
At Merka, we are dedicated to ensuring your satisfaction with our products. If, for any reason, you are not completely happy with your purchase, we are here to assist you through the return, refund, or exchange process.
Returns
- Return Window: You have 14 days from the date of purchase to return an item.
- Condition of Item: To be eligible for a return, the item must be unused, in the same condition as when you received it, and in the original packaging.
- Proof of Purchase: Please include your receipt or proof of purchase when returning an item.
We want to make your return process as simple as possible. Please follow the return instructions provided, and ensure your item meets the conditions above to avoid any delays in processing.
Refunds
- Processing Time: Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- Refund Method: If your return is approved, your refund will be processed and a credit will be applied to your original payment method within 14 business days.
- Notification: You will receive an email notifying you once your refund has been processed.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check Your Bank Account: First, check your bank account again to ensure the refund hasn’t been posted.
- Contact Your Credit Card Company: It may take some time before your refund is officially posted.
- Still No Refund: If you have followed both steps and still have not received your refund, please reach out to us atsupport@salmon-ape-889889.hostingersite.com for assistance.
Exchanges
If you receive an item that is defective or damaged during shipping, we will gladly arrange an exchange for the same item at no additional cost.
Shipping
- Return Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- Refund Deduction: If you receive a refund, the cost of return shipping will be deducted from your total refund amount.
Kayden (verified owner) –
The product is firmly packed.
Nathaniel (verified owner) –
Very well worth the money.
Michael (verified owner) –
Very well worth the money.
Aadarsh (verified owner) –
The product is firmly packed.
Kaden Arabic (verified owner) –
Good quality.